Our Shipping Policy
Welcome to Akinci Strength’s Shipping Policy. We are committed to providing clear, transparent, and efficient shipping services to our customers worldwide. For standard deliveries, we generally process orders within 3–5 business days. This means that for our customers in the United States, you can expect your package to arrive in approximately 7–9 business days total (including both processing and transit time). We strive to ensure your products reach you in a timely manner, though please note that additional shipping surcharges may apply for certain destinations like New Zealand or Australia.
Please keep in mind that business days refer to Monday through Friday and do not include weekends or public holidays. Orders placed during national holidays or peak periods may experience slight delays. We also request that you place your order before 8:00 PM Singapore Time (SGT) to have it included in the same day’s processing cycle – orders placed after this cutoff will begin processing the next business day. We appreciate your understanding and cooperation, and we thank you for choosing Akinci Strength for your fitness needs.
1. Shipping Carriers and Methods:
At Akinci Strength, we offer a variety of shipping options to meet your needs. Below are our shipping methods with their estimated delivery times and key conditions. (All timeframes are in business days and exclude weekends and public holidays.)
1. APO (Military) Shipping:
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Delivery Time: Typically 9–12 business days for delivery to APO/FPO addresses. In some cases, delivery can extend to 15–21 business days (especially for remote military bases or additional routing), and additional fees may apply for these extended shipments.
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Order Cutoff: Please place APO orders before 8:00 PM SGT for same-day processing. Orders after this time will process on the next business day.
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Important Notes: Be sure to include a valid telephone number with your order. Military mail facilities may need to contact you to verify details or arrange delivery on base.
2. Standard Shipping:
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Delivery Time: For most major destinations, including the United States, Canada, Singapore, and parts of Southeast Asia, standard shipping orders typically arrive within 7–9 business days in total (including the 3–5 day processing time and the transit time). For other international destinations, delivery usually falls within this 7–9 business day window as well, though very remote locations may take a bit longer.
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Shipping Fees: We offer free standard shipping to select regions. Customers in the US, Canada, Singapore, and much of Southeast Asia receive free standard shipping on their orders. For other regions, shipping costs will be calculated at checkout. Any applicable shipping fee will be clearly displayed before you finalize your purchase.
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Order Cutoff: Orders must be placed by 8:00 PM SGT for an attempt at same-day processing. Otherwise, processing will begin on the next business day.
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Conditions: Severe weather, logistical disruptions, or customs clearance delays can occasionally affect delivery times. If we are unable to ship to your provided address, it unfortunately means our carrier services do not operate in your area at this time.
3. Expedited Shipping (Express):
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Delivery Time & Processing: Expedited shipping offers faster delivery for an additional cost. When available, expedited orders are prioritized in processing (usually leaving our facility within 2–3 business days) and have an accelerated transit time, with packages typically delivered within 4–6 business days after shipment.
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Shipping Cost: Expedited shipping is available at an additional fee (approximately $19.99 – $29.99 USD, depending on destination and package weight). The exact cost will be shown at checkout if the express option is selected.
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Order Cutoff: As with other methods, please place your order by 8:00 PM SGT to allow for same-day processing on expedited orders.
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⚠ Note: At this time, **expedited shipping is not available for orders shipping to the United States. Due to unstable conditions stemming from recent tariffs and trade uncertainties, we have temporarily suspended express shipping options to U.S. destinations. All U.S. orders will ship via our standard method (7–9 business days total). We apologize for any inconvenience and will update our policy if this service resumes for U.S. customers.
(Please be aware that unexpected events – such as holidays, severe weather, or global shipping disruptions – can impact the above delivery estimates. We will do our best to notify you of any significant delays if they arise.)
2. Local Delivery Communication:
For a smooth delivery experience, our carriers or local delivery partners may reach out beforehand to confirm delivery details:
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Pre-Delivery Contact: In many cases (especially for local deliveries or high-value packages), the courier might call or text you prior to arrival to ensure someone is available to receive the package. This helps prevent missed delivery attempts.
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Provide Accurate Phone Number: Please provide a valid and reachable phone number at checkout. This contact information will only be used for delivery purposes or in case the driver needs additional directions. Having an up-to-date phone number on file helps avoid delays and guarantees that you can coordinate with the courier if necessary.
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Missed Deliveries: If a delivery attempt is missed, the courier will typically re-attempt delivery or provide instructions (such as a pickup location or reschedule option). Keeping an eye on your tracking information and communications from the carrier will help you know when to expect your order.
Our goal is to get your order to you as smoothly as possible. Taking these steps will assist in a successful hand-off of your package.
3. In-Store Pickup Policy
As an e-commerce focused business, we do not offer in-person or in-store pickup for orders. All purchases made through Akinci Strength will be shipped directly to the address you provide during checkout. We currently have no physical retail location or pickup point, so doorstep delivery is the only method for receiving your items. We apologize if this causes any inconvenience, and we aim to make our shipping as efficient as possible to compensate for the lack of a pickup option.
4. Customs, Duties, and Taxes (International Orders)
When ordering from Akinci Strength for international delivery, please be aware of the following regarding customs and import fees:
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No Taxes/Duties Collected at Checkout: We do not collect international duties, taxes, or import fees on our website at the time of purchase. The order total you pay to Akinci Strength covers the product cost and shipping charge (if any) only.
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Import Fees and Customer Responsibility: Your country’s customs agency may assess import duties, VAT/GST, or other local taxes on your shipment upon arrival. Any such customs fees are the responsibility of the customer. The exact charges (if applicable) are determined by your local government regulations and are not controlled by Akinci Strength.
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Customs Clearance: In the event that import fees are due, your local customs office or the shipping carrier will contact you (often via phone, email, or mail) to inform you of any required payment. They may hold the package until those fees are paid. Please be prepared to cover any import costs so that your order can clear customs and be delivered to you.
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Advice: If you are unsure about your country’s import policies or potential fees, we recommend checking with your national customs authority so there are no surprises. Akinci Strength is not responsible for delays caused by customs clearance, but we will assist in providing any documentation required by customs if needed.
5. Returns, Refunds, and Replacements:
At Akinci Strength, we stand by the quality of our products and carefully inspect each order before it ships. Therefore, our policy on returns and exchanges is as follows:
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No General Returns or Exchanges: We do not accept returns or size exchanges for non-defective products. Once an item has been shipped to you, we assume it meets our quality standards and the order specifications you selected. Please double-check sizes, colors, and product details before confirming your purchase, as sales are considered final.
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Damaged or Defective Items: In the unlikely event that your item arrives damaged or defective, we will make it right. We offer a replacement or a full refund for items that arrive in unsatisfactory condition due to damage in transit or a manufacturing defect.
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Reporting a Problem: If you receive a damaged item, you must report it to us within 7 days of delivery. Prompt notification is important. Please email our customer support and include:
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Your order number and contact information.
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A description of the issue with the product.
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Clear photos showing the damage or defect.
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Resolution Process: Once we receive your claim, we will verify the delivery date and review the provided evidence. If the claim is approved, we will arrange either a refund or a replacement shipment at no extra cost to you, depending on your preference and product availability. Refunds will be issued to the original payment method, and replacements will be shipped as soon as possible. We aim to resolve such issues swiftly and fairly.
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Important Note: This policy is in place to ensure fairness and maintain the integrity of our products. We do not offer returns/refunds for reasons such as incorrect size choice, change of mind, or other non-damage related issues. By limiting returns to damage-related cases, we can continue to offer competitive pricing and uphold strict quality control. If you have any concerns about an item you received, please reach out to our customer service team – we are here to help and address your concerns on a case-by-case basis.
6. Order Tracking:
Once your order has been shipped, staying informed about its progress is easy:
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Tracking Notification: You will receive an email with your shipment tracking number as soon as your order is dispatched from our warehouse. This email will also include a link to track your package.
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How to Track: You can click the link provided in the email or visit our “Track Order” page on the Akinci Strength website. On that page, simply enter your tracking number to see real-time updates of your shipment’s status. (Our tracking page is powered by Aftership, allowing you to monitor the package across different carriers in one place.) Alternatively, you may track the package directly on the carrier’s website using the tracking number we provide.
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Delivery Updates: Tracking will show various milestones – for example, when the package is picked up, in transit, out for delivery, or delivered. We encourage you to keep an eye on these updates so you know approximately when to expect the delivery. If you see that a delivery attempt was made while you were unavailable, the tracking details will usually include next steps or a notice from the carrier.
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Need Help? If your tracking number isn’t updating within a reasonable time frame, or if you have any concerns about the shipment status, please contact us. We’re happy to assist in tracking down your order and ensuring it reaches you. In rare cases, tracking information might be delayed or not immediately available, but we will work to resolve any issues as quickly as possible.
Thank you for choosing Akinci Strength! We value your trust in our brand and are dedicated to delivering both quality products and a positive shipping experience. If you have any further questions about our Shipping Policy or need assistance with an order, our customer service team is here to help.
Please feel free to reach out via our contact page or customer support email. We appreciate your business and look forward to supporting your strength journey every step of the way.
