Refund policy

We inspect every order before it ships. Here's when we refund or replace, how it works, and the window you need to act in.

Final sale

All belts, sleeves, wraps, and straps are final sale for hygiene and customization reasons. We don't accept returns or size exchanges on non-damaged products, so measure with our sizing guide and check your selection before you order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, we'll replace it or refund it in full, and you don't need to ship anything back. Email support@akincistrength.com within 7 days of delivery with:

• your order number
• a short description of the problem
• clear photos of the damage or defect

We'll confirm the delivery date, review your photos, and arrange a refund or a replacement at no extra cost to you.

How refunds are issued

Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since approval and you still haven't seen it, email support@akincistrength.com and we'll chase it.

Exchanges

We don't offer exchanges. Once your refund or replacement is approved, place a separate order for the item you want.

EU 14-day right of withdrawal

If your order ships to the EU, you can cancel or return it within 14 days of delivery for any reason. You arrange and pay for return shipping; we don't provide prepaid labels. Send items back tracked, in original condition with tags and packaging, along with your proof of purchase. Once we receive and inspect the return, we'll process your refund to the original payment method within 10 business days. Refunds may be reduced if an item shows use beyond what's needed to check fit.

Exceptions

Custom or made-to-order products, including personalized designs, and unsealed hygiene items can't be returned. This includes the EU 14-day right of withdrawal, as permitted by EU consumer law.

Questions

Email support@akincistrength.com. We answer within 48 hours, Monday to Friday, 8:00 AM to 8:30 PM SGT. For delivery times and costs, see our Shipping Policy.